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We are following Government advice on social distancing measures and whilst mutual obligation requirements have started again in a limited capacity and some restrictions are being lifted across the state – Do not attend our offices for a face to face appointment.

We will notify you once our offices are ready for the return of customers. We are working hard to ensure our offices will be safe for your return and plan to have our workspaces ready in the coming weeks.

If you do need to meet with one of our staff face to face, please phone us on 1300 422 454 to discuss this request.

Our dedicated employees have the tools to work remotely and we will continue to service you as usual via phone or teleconferencing.

Your consultant will be in touch with you to check which option works best for you.

If you have an appointment with us, it will still stand and we will contact you via phone.

In addition to your scheduled appointments and services, our team are also available to answer any questions or concerns you may have. The team are being kept up to date on the latest Government information, but are also available to have a chat generally about how the situation is affecting you, please call us on 1300 422 454.

The Government have issued guidelines for jobseekers who are affected by Corona Virus. As we are keen to insure there are no interruptions to your payments, please follow the guidelines available on this page.

The health and safety of our employees, services users and the communities in which we all operate is our main priority at this time and we appreciate your cooperation and understanding.

Additional Support

If you are feeling worried or anxious and would like to speak to someone, there are many services available for support or talk to your general practitioner.
• Lifeline Australia: 13 11 14
• Kids Helpline: 1800 551800
• NSW Mental Health Line: 1800 011 511

If you have any further questions or concerns, please call our Customer Service Team on 1300 422 454

Further information regarding the Ability Options response to the COVID-19 Pandemic can be found at